posted by admin on May 13
Next is your bullseye. This is what’s important. This is you! It’s not only you but your customers. This is what you do after the product. Now I want you to understand this right here, you need to know your customers’ experience. Because what was really hard for me to deal with was I didn’t like people being upset with me. I didn’t like people being unhappy or returning my product. I couldn’t understand, I couldn’t relate to everybody. I thought I could. I thought I could make everybody happy. But you can’t. it’s a real world.
So, fifteen percent of your customers will be unhappy because they’ll perceive that they got less than what was expected. It’s how they perceive the information. It’s what’s in their mind. It’s not about you. Eighty percent are satisfied. They got exactly what they wanted. Five percent will be happy because they will think that you under-promised and over-delivered. You’ve given more than what’s expected. Just know this is the real deal out there. So when you get customers that aren’t happy, it’s ok. Just let them go. Drop them real quick because you don’t want that negative thinking.
Debra
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